1. Definitions
- “Services” means beauty, hair, skin, nail, wellness, and related treatments offered by Velvet Lounge.
- “Client” or “you” means the person receiving or booking Services, or using the website on their own behalf.
- “Studio” means our premises at Shop No 1 & 2, H.No 4-3-186/3&4, Midani Colony, Main Road, Hayathnagar, Hyderabad, Rangareddy, Telangana, 501505.
- “Legal Entity” means the proprietorship carried on under the legal name GANDURI UOOHA, trading as VELVET LOUNGE BEAUTY SERVICES (brand: Velvet Lounge), with GST identification number 36BRVPG5314C1ZU.
2. Legal registration, GST, and tax jurisdiction
Services and retail sales are supplied by a Proprietorship concern registered for goods and services tax in India. The particulars below are published for transparency and are based on our registration as at the effective date; you should verify current status on the official GST portal.
- Legal name of business: GANDURI UOOHA
- Trade name: VELVET LOUNGE BEAUTY SERVICES
- GSTIN / UIN: 36BRVPG5314C1ZU
- Taxpayer type: Regular
- Status: Active (as stated on government records)
- Effective date of registration: 20 March 2026
- Principal place of business: Shop No 1 & 2, H.No 4-3-186/3&4, Midani Colony, Main Road, Hayathnagar, Hyderabad, Rangareddy, Telangana, 501505
- Nature of business activities (summary): supplier of services (including beauty treatment services, e.g. SAC 999729) and retail of related goods (e.g. cosmetics and hair-care preparations under relevant HSN chapters such as 3304, 3305, and sub-headings as applicable to stocked items).
2.1 Central (CBIC) jurisdiction
For central indirect tax administration, our registration falls under the following jurisdiction (as shown on GST records):
- Administrative office (jurisdiction — Centre): State — CBIC
- Zone — Hyderabad
- Commissionerate — Rangareddy
- Division — Nagole
- Range — Hayathnagar
2.2 State jurisdiction (Telangana)
For state indirect tax administration, the following jurisdiction applies (as shown on GST records):
- Other office (jurisdiction — State): State — Telangana
- Division — Saroor Nagar
- Circle — Vanasthalipuram - II
Note: Tax jurisdiction for GST compliance is determined by statute and government allocation. It is separate from (though may overlap geographically with) the choice of courts for civil disputes, which is addressed in Section 18.
3. Eligibility
You represent that you are at least eighteen (18) years of age, or that you are the parent or legal guardian booking on behalf of a minor with authority to accept these Terms. You agree to provide accurate, current, and complete information during booking and consultation.
4. Website use
You agree to use our website only for lawful purposes. You must not:
- Violate any applicable law or regulation in India or your jurisdiction;
- Attempt to gain unauthorised access to our systems, accounts, or third-party integrations;
- Introduce malware, scrape content in bulk without permission, or overload our infrastructure;
- Misrepresent your identity or affiliation;
- Copy, reproduce, or exploit our branding, images, or content for commercial use without written consent.
We may suspend or terminate access where we reasonably believe a violation has occurred.
5. Appointments, bookings, and confirmations
- Bookings may be made online, by phone, messaging apps, or in person, subject to availability.
- A booking is confirmed only when we communicate confirmation (email, SMS, or verbal/written acknowledgment) or when our system marks the slot as confirmed.
- We reserve the right to refuse or cancel bookings for safety, capacity, non-payment, abusive behaviour, or other legitimate business reasons, with refund of any prepaid amount where applicable.
- Arrive on time; late arrival may shorten your service duration without a price reduction.
6. Cancellations, rescheduling, and no-shows
Unless we specify otherwise at the time of booking or in a separate policy:
- We encourage notice of cancellation or rescheduling at least twenty-four (24) hours before your appointment.
- Repeated late cancellations or no-shows may result in prepayment requirements, deposits, or refusal of future bookings.
- Promotional or discounted slots may carry stricter cancellation rules as disclosed at purchase.
7. Pricing, payments, taxes, and gratuities
- Prices are as quoted on our menu, website, or booking flow, and may change with reasonable notice; confirmed bookings are honoured at the price agreed unless an error is obvious and we notify you promptly.
- Applicable taxes (including GST, where chargeable) will be collected as required by law. Tax invoices or bills, where issued, will show our GSTIN 36BRVPG5314C1ZU, legal name GANDURI UOOHA, trade name VELVET LOUNGE BEAUTY SERVICES, and other particulars prescribed under the Central Goods and Services Tax Act, 2017, Telangana GST Act, 2017, and rules made thereunder.
- Payment methods accepted will be communicated at the Studio or checkout. You authorise us to charge the payment method you provide for services and authorised add-ons.
- Gratuities are voluntary and at your discretion unless a mandatory service charge is clearly disclosed and permitted by law.
8. Health, safety, consultations, and informed consent
- You must disclose allergies, medical conditions, pregnancy, medications, or recent procedures that may affect Services.
- We may refuse or modify Services if, in our professional judgment, proceeding could pose a risk to you or our staff.
- Patch tests or skin tests may be required for certain chemical services; failure to attend a required test may prevent us from performing the service.
- You agree to follow aftercare instructions. Results can vary by individual; we do not guarantee specific cosmetic outcomes.
9. Products and retail
Retail products sold are subject to manufacturer instructions. Opened or used products may not be returnable except as required by consumer law. Defective items may be exchanged or refunded in line with our retail policy and applicable law.
10. Conduct and studio rules
We maintain a respectful environment. Harassment, discrimination, violence, intoxication, or behaviour that endangers others may result in immediate removal from the Studio and termination of Services without refund for the unused portion where permitted by law.
11. Intellectual property
All content on our website and materials in the Studio (logos, text, images, menus, videos) is owned by us or our licensors. You receive no licence except the limited right to view and use the site for personal, non-commercial booking purposes.
12. Photography, social media, and testimonials
Before/after or promotional use of your image or story requires your separate informed consent. You may withdraw consent for future use; prior lawful publications may remain. Tagging us on social media may be treated as permission to reshare only where platform terms and our policies allow and we act reasonably.
13. Third-party links and tools
Our site may link to third parties (e.g. maps, payment pages). We are not responsible for their content or practices; your use is at your own risk and subject to their terms.
14. Disclaimers
To the fullest extent permitted by applicable law, Services and the website are provided on an “as is” and “as available” basis. We disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement except where such disclaimers are prohibited. We do not warrant uninterrupted or error-free website operation.
15. Limitation of liability
To the maximum extent permitted by law, neither Velvet Lounge nor its owners, staff, or suppliers shall be liable for any indirect, incidental, special, consequential, or punitive damages, or loss of profits, data, or goodwill, arising from your use of Services or the site.
Our aggregate liability for any claim arising from these Terms or Services shall not exceed the amount you paid us for the specific service giving rise to the claim in the three (3) months preceding the claim, or Indian Rupees five thousand (₹5,000), whichever is greater, except where liability cannot be limited by law (including death or personal injury caused by negligence, fraud, or wilful misconduct).
16. Indemnity
You agree to indemnify and hold harmless Velvet Lounge and its personnel from claims, damages, losses, and expenses (including reasonable legal fees) arising from your breach of these Terms, misuse of the site, violation of law, or infringement of third-party rights, except to the extent caused by our gross negligence or wilful misconduct.
17. Force majeure
We are not liable for failure or delay due to events beyond our reasonable control, including natural disasters, pandemics, power failure, strikes, government action, or supplier failures. We will use reasonable efforts to reschedule or refund prepaid amounts where appropriate.
18. Governing law, courts, and tax jurisdiction
18.1 Civil disputes and courts
These Terms are governed by the laws of India. Subject to mandatory consumer protections, courts at Hyderabad, Telangana, India shall have jurisdiction over disputes arising from or relating to these Terms or the Services, to the extent permitted by law (subject to any non-waivable rights you may have to initiate proceedings in another competent forum, including consumer commissions).
You may also have rights under the Consumer Protection Act, 2019 and other statutes that cannot be waived by contract.
18.2 Tax jurisdiction (GST)
For goods and services tax, our registration and reporting obligations are tied to the jurisdictional allocations recorded against GSTIN 36BRVPG5314C1ZU, summarised in Section 2 above (central/CBIC and Telangana state circles). Tax treatment, place of supply, and invoice requirements are determined under applicable CGST/SGST/IGST law and not by this Section alone.
Before formal court proceedings for contractual disputes, you agree to contact us at hello@thevelvet.in to seek an amicable resolution where reasonable.
19. Changes to these Terms
We may modify these Terms at any time. The updated version will be posted with a revised “Last updated” date. Material changes may be communicated by email or notice at the Studio. Continued use after changes constitutes acceptance, except where prior consent is required by law.
20. Severability and assignment
If any provision is held invalid, the remainder remains in effect. We may assign our rights and obligations under these Terms in connection with a business transfer; you may not assign without our written consent.
21. Entire agreement
These Terms, together with our Privacy Policy and any written consent forms or service-specific disclosures you sign, constitute the entire agreement regarding the subjects covered, superseding prior oral or written understandings on those subjects.
22. Contact
For questions about these Terms, contact us:
- Email: hello@thevelvet.in
- Phone: +91 96662 57570
- Address: Shop No 1 & 2, H.No 4-3-186/3&4, Midani Colony, Main Road, Hayathnagar, Hyderabad, Rangareddy, Telangana, 501505
- GSTIN: 36BRVPG5314C1ZU